Terms of Use


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Off-Piste Wines Wines Ltd relationship with you in relation to this website.

The term “Off-Piste Wines Ltd” or “us” or “we” refers to the owner of the website.
The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Off-Piste Wines Wines Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Delivery and Returns

We offer two delivery options to mainland UK customers:

Standard delivery: £3.95 on orders under £50. 4-5 working days estimated delivery from dispatch via APC Network.

Free standard delivery: on all orders over £50. 4-5 working days estimated delivery from dispatch via APC Network.

International deliveries: We do not currently offer delivery outside the UK. We are unable to deliver to the Channel Islands at the present time.

COVID – 19 Notice: APC offers contactless, doorstep delivery without a requirement for a signature. We operate a Challenge 25 policy with regards to the sale of alcohol so the recipient  may be asked to provide proof of age upon delivery. Please note that delivery times are estimated due to the current situation and increased demand.

Customer Services

Please get in touch with us via email: insiders@mostwantedwines.co.uk and we will respond to you as soon as possible.

Returns Policy

Please get in touch with us initially via email at insiders@mostwantedwines.co.uk and we will respond to you as soon as possible.

We will refund the full value of any product(s) purchased, provided the following conditions are met:

– You are able to return the product(s) in question to us within 30 days of receipt of your order.

– Unless faulty, your items are returned to us in a resaleable condition. This means unopened, in the condition you received them, and with any labels and packaging intact.

– Please send any returns to the following address: Most Wanted Wines Returns, Off-Piste Wines, 8 Royal Crescent, Cheltenham, GL50 3DA.

– Please include your original order number and delivery postcode with your return.

We will not be able to refund the cost of postage, either of your original order or the return, unless the item is faulty. For faulty items, we will resend a replacement at no extra cost, and refund the cost of your original delivery.


Terms & Conditions

  1. To participate in this competition users must complete all of the entry criteria listed on www.mostwantedwines.co.uk/missing-pieces
  2. By entering the competition, entrants agree to be contacted by Most Wanted Wines in relation to their submission. Entrants can also opt in to receive marketing communications from Most Wanted Wines and can unsubscribe from this list at any time.
  3. This competition will run from Thursday 8th July until 11.59pm on XXX 2021
  4. The winner will be selected at random using an online tool. The winner will be contacted by email. Most Wanted accept no liability for any other accounts’ actions.
  5. The competition is open to residents of the UK only.
  6. There is one prize of a Year’s Worth of Most Wanted Wine, equating to 12 cases (each with 6x75cl bottles) of wine. Most Wanted Wines will deliver 1 6x75cl case of wine each month for 12 months.
  7. The prize includes postage to the winner.
  8. Entrants must be over 18 years old.
  9. If you are the lucky winner, you must provide your email address, postal address and contact phone number within 7 days of being contacted as our winner. If we do not hear from you within 7 days of the announcement, your win will be invalid and we’ll select a replacement winner.
  10. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
  11. Multiple entries will not be accepted.
  12. No purchase is necessary; however, you will need an internet connection and email address to access and enter the competition.
  13. We reserve the right to exclude any entries which we believe to be inappropriate, fraudulent or based on misconduct.
  14. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part.
  15. The decisions of the promoter are final and no correspondence will be entered into.
  16. By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion.
  17. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
  18. The winner’s name can be obtained by sending an SAE and covering letter to: Most Wanted Wines competition winners, C/O Off-Piste Wines, 8 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA, after closure of the promotion.
  19. Most Wanted Wines do not accept responsibility for entries that are lost, damaged or delayed. For example, as a result of network, system development, computer or telecommunications failures or fault of any kind – including any hardware, programming code, databases or software used in the promotion.
  20. The winner may be required to participate in related publicity without further reward. E.g. be photographed for website/social media/newspaper stories, provide a short statement about their win.
  21. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.