Terms of Use

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Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Off-Piste Wines Wines Ltd relationship with you in relation to this website.

The term “Off-Piste Wines Ltd” or “us” or “we” refers to the owner of the website.
The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Off-Piste Wines Wines Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Delivery and Returns

We offer two delivery options to mainland UK customers:

Standard delivery: £3.95 on orders under £50. 4-5 working days estimated delivery from dispatch via APC Network.

Free standard delivery: on all orders over £50. 4-5 working days estimated delivery from dispatch via APC Network.

International deliveries: We do not currently offer delivery outside the UK. We are unable to deliver to the Channel Islands at the present time.

COVID – 19 Notice: APC offers contactless, doorstep delivery without a requirement for a signature. We operate a Challenge 25 policy with regards to the sale of alcohol so the recipient  may be asked to provide proof of age upon delivery. Please note that delivery times are estimated due to the current situation and increased demand.

Customer Services

Please get in touch with us via email: insiders@mostwantedwines.co.uk and we will respond to you as soon as possible.

Returns Policy

Please get in touch with us initially via email at insiders@mostwantedwines.co.uk and we will respond to you as soon as possible.

We will refund the full value of any product(s) purchased, provided the following conditions are met:

– You are able to return the product(s) in question to us within 30 days of receipt of your order.

– Unless faulty, your items are returned to us in a resaleable condition. This means unopened, in the condition you received them, and with any labels and packaging intact.

– Please send any returns to the following address: Most Wanted Wines Returns, Off-Piste Wines, 8 Royal Crescent, Cheltenham, GL50 3DA.

– Please include your original order number and delivery postcode with your return.

We will not be able to refund the cost of postage, either of your original order or the return, unless the item is faulty. For faulty items, we will resend a replacement at no extra cost, and refund the cost of your original delivery.

Win a Year of Wine Competition Terms and Conditions

PLEASE NOTE, you can only enter this competition via the @mostwantedwines Instagram account. 

Acceptance of these rules is a condition of entry and entry instructions form part of these rules. Entry indicates acceptance of these rules.

  1. Multiple entries allowed.
  2. The prize is as follows: a year’s supply of wine (6x75cl bottles, monthly, for a year). There will be 1 winner who will win the above prize.
  3. The promoter is Off-Piste Wines.
  4. Employees of the promoter, all contractors, anyone directly connected with the organisation, and operators of its brands and concessions, are not eligible to enter.
  5. To participate in the prize draw, entrants are required to FOLLOW @mostwantedwines on Instagram and TAG a friend in the comments. They must do this between 2nd December 2020 and midnight on 14th December 2020.
  6. Any entry that is illegible, lost or misplaced, incomplete, fraudulent, inappropriate, or which otherwise does not comply with these rules, will be disqualified at the sole discretion of Off-Piste Wines
  7. 1 winner will be chosen at random, using an online random draw.
  8. The winner will be notified no later than 5 days after the competition has closed. If the winners do not respond within 48 hours of receiving the notification, Promoter reserves the right to re-draw and choose alternative winners (and so on until the prize is fulfilled).
  9. Winners will need to provide an email address, postal address and contact phone number within 48 hours of being announced.
  10. The prize draw period will commence on 2nd December 2020 and end at midnight on 14th December 2020. Entries must be received by no later than midnight on the closing date. Any entries received after midnight on the closing date will not be accepted.
  11. The names of the winners will be available until 31st December 2020 and can be obtained by sending an SAE and covering letter to: Off-Piste Wines, 8 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA, after closure of the promotion.
  12. Entries from UK mainland addresses only. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
  13. Entrants must be over 18 years or older and will be asked to provide proof of age.
  14. No responsibility is accepted for entries lost, damaged or delayed as a result of any network, computer/phone hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  15. Off-Piste Wines will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent.
  16. The winners agree to participate in all required publicity.
  17. Promoter reserves the right to cancel or amend the terms of this promotion without notice due to circumstances outside its control.
  18. Promoter may at its discretion extend the period of the promotion.
  19. The promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. Instagram and Facebook are not responsible for entrants in any aspect of this promotion. By participating in this promotion you agree to a complete release of Facebook from any claims.
  20. General Data Protection – By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
  21. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.

 #MostWantedTunesChallenge Terms and Conditions

PLEASE NOTE, you can only enter this competition via the @mostwantedwines Instagram account. 

Acceptance of these rules is a condition of entry and entry instructions form part of these rules. Entry indicates acceptance of these rules.

  1. Multiple entries accepted.
  2. The prizes are as follows:

1st prize – a year’s supply of wine (6x75cl bottles, monthly, for a year)

2nd prize – 50 prizes of 1x 6x75cl case of wine delivered in time for Christmas

3rd prize – 100 assorted bottle and MWW merchandise bundles

There will be 151 winners who will win each win one of the above prizes.

  1. The promoter is Off-Piste Wines.
  2. Employees of the promoter, all contractors, anyone directly connected with the organisation, and operators of its brands and concessions, are not eligible to enter.
  3. To participate in the prize draw, entrants are required to film and post a video of themselves recreating a festive Christmas song, played out on wine glasses to Instagram. They must FOLLOW @mostwantedwines on Instagram, TAG the account in the post copy or video and use #MostWantedTunesChallenge. They must do this between 1st December 2020 and midnight on 14th December 2020.
  4. Any entry that is illegible, lost or misplaced, incomplete, fraudulent, inappropriate, or which otherwise does not comply with these rules, will be disqualified at the sole discretion of Off-Piste Spirit.
  5. The 1st prize will be awarded to the best video, chosen by Most Wanted Wines. The 50 2nd prize winners will be chosen at random using an online random draw. The 100 3rd prize winners will be chosen at random using an online random draw.
  6. The winners will be notified no later than 5 days after the competition has closed. If the winners do not respond within 48 hours of receiving the notification, Promoter reserves the right to re-draw and choose alternative winners (and so on until the prize is fulfilled).
  7. Winners will need to provide an email address, postal address and contact phone number within 48 hours of being announced.
  8. The prize draw period will commence on 1st December 2020 and end at midnight on 14th December 2020. Entries must be received by no later than midnight on the closing date. Any entries received after midnight on the closing date will not be accepted.
  9. The names of the winners will be available until 31st December 2020 and can be obtained by sending an SAE and covering letter to: Off-Piste, 8 Royal Crescent, Cheltenham, Gloucestershire, GL50 3DA, after closure of the promotion.
  10. Entries from UK mainland addresses only. The prize is non-transferable, non-refundable and cannot be exchanged for any cash alternatives in whole or in part. We reserve the right to provide an alternative prize of equal or greater value in the event of unforeseen circumstances.
  11. Entrants must be over 18 years or older and will be asked to provide proof of age.
  12. No responsibility is accepted for entries lost, damaged or delayed as a result of any network, computer/phone hardware or software failure of any kind. Proof of sending will not be accepted as proof of receipt.
  13. Off-Piste Wines will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent.
  14. The winners agree to participate in all required publicity.
  15. Promoter reserves the right to cancel or amend the terms of this promotion without notice due to circumstances outside its control.
  16. Promoter may at its discretion extend the period of the promotion.
  17. The promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. Instagram and Facebook are not responsible for entrants in any aspect of this promotion. By participating in this promotion you agree to a complete release of Facebook from any claims.
  18. General Data Protection – By taking part in this promotion, all participants consent to us collecting, storing and using their personal data submitted with their entry for the purposes of this promotion. Any personal data relating to participants will be used solely in accordance with current UK data protection legislation and will not be used for marketing purposes without the individual’s prior consent.
  19. This promotion and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English courts.